FAQ's

Frequently Asked Questions (FAQs)

1. What locations do you service?
We proudly serve the local Hawke's Bay area, including Napier, Hastings, Havelock North, and surrounding regions. We’re happy to travel further for bookings, but please note that additional travel costs may apply depending on your location.

 

2. What are my payment options?
We offer two convenient payment options when booking through our website:

  • Payment in Full: Pay the total amount upfront when you book.
  • AfterPay: Life gets busy, and we understand that sometimes it's easier to spread out payments. With AfterPay, you can pay for your booking in four equal installments over a few weeks. This option allows you to enjoy your booking now, and pay later, without the stress of managing a lump sum payment upfront. Unfortunately, we don’t have the capacity to process bank transfers, and we want to make your experience as smooth as possible, without having to chase up payments. So, if you’d like the flexibility of paying off your booking in installments, please select the AfterPay option during checkout.

 

3. What is your cancellation policy?
We understand that plans can change, so here’s what you need to know about our cancellation policy:

  • More than 7 days before the event: Full refund minus any applicable processing fees.
  • Less than 7 days before the event: 50% cancellation fee will apply, and the remaining balance will be refunded.
  • Less than 48 hours before the event: Cancellations made within 48 hours of your booking are non-refundable.

For more details on our cancellation policy, please refer to the full policy located in the Terms and Conditions section of our website.

 

4. What if the weather isn't great on the day of my event?
New Zealand’s weather can be unpredictable, and we’ve got you covered! If heavy rain or high winds are forecast for the day of your booking, we won’t cancel until the morning of the event. At that point, we’ll either reschedule to a day that works better for you or offer you a full refund. Our inflatables can handle a light breeze and the odd shower. If it rains, just towel dry the inflatable, and it will be good to go again! If there’s a heavy downpour, protect the fan blower with an umbrella or chair to keep it safe from the elements.

 

5. How do I amend my booking?
If you need to make changes to your booking, please contact us as soon as possible. You can reach us through the 'Contact' tab on our website or call us directly at 0277 286 135.

 

6. Can I reschedule my booking?
Yes! If you need to reschedule your booking, please let us know as soon as possible. If you give us more than 7 days' notice, there are no additional fees. However, if you need to reschedule within 7 days of your event, a 25% rescheduling fee will apply, which will be deducted from the original deposit.

We are committed to making your event as enjoyable and stress-free as possible. If you have any further questions or concerns, feel free to reach out!

 

7. Where can the castles be set up?

Our inflatables can be set up in two types of locations:

  • Outdoor on Grass: The best place to set up our bouncy castles is on a flat, grassy area. Grass provides the ideal surface for ensuring safety and stability during use.

  • Indoors in a Hall: If you're hosting your event indoors, we can set up the castle in a hall or indoor space with plenty of room. Just make sure the area is free from any obstacles or sharp objects.

Important Note: We cannot place the inflatables on hard surfaces such as concrete, asphalt, or gravel. This is because we are unable to secure the castles into the ground on these surfaces, which could compromise safety. For everyone’s safety, we will not risk setting up on these surfaces.

If you’re unsure about where the castle can be placed, feel free to contact us, and we’ll help you choose the perfect setup location!