Shipping policy

Delivery Requirements

We require access to one power point for the fan blower, so please consider this when choosing where to place the castle. We will provide 25m extension cord.

Since our castles are large when rolled for transport and typically bigger than most single gates, the location should be easily accessible.

Please refer to the specifications section on the individual castle pages to check the size of the castle and ensure the area you’ve chosen has enough space. You’ll also need to allow a 1-meter clearance around the castle.

Outdoor Setup

If you’re setting up outdoors, choose a grassy area. WE WILL NOT SET A CASTLE UP ON CONCRETE as it is not safe or suitable. This is as we we won’t be able to securely peg it down. If you are unsure if your space is suitable for set up please contact us and send us an image of your area in mind and we will let you know if it is suitable.

Be aware of any phone lines, power lines (above and below ground), water pipes, and sewer pipes. Our pegs are approximately 40cm long and are necessary for safely securing the castle outdoors.

As for mowing the lawns, we suggest mowing the grass 4-5 days before your booking to reduce loose grass from getting onto the castle.

Indoor Setup

Most castles can be set up indoors. Just ensure that the indoor area is spacious enough for setup and that the ceiling is high enough.