1. Terms and Conditions of Service

Welcome to The Bounce House! By booking our services, you agree to the following Terms and Conditions, which govern the use of our Equipment, services, and website.

1.1 Booking Process

To book a bouncy castle or inflatable for your event, simply choose your desired Equipment, select the date and time, and proceed with payment. We will confirm your booking via email once payment has been processed. A booking confirmation must be presented on the day of your event for us to deliver the Equipment.

1.2 Services Provided

The Bounce House offers delivery, setup, and takedown of inflatable castles and other entertainment Equipment. Our team will handle the setup and ensure the Equipment is in good condition before use. We ask that you ensure a clear, safe area for setup.

1.3 Payment Terms

Full payment is required at the time of booking unless a deposit option is available for your selected item. Accepted payment methods include credit/debit cards, bank transfer, or cash on delivery. Additional charges may apply for extended hire, extra services (such as delivery outside normal hours), or special requests.

1.4 Customer Obligations

You, the Hirer, are responsible for:

• Ensuring that the location is suitable for the inflatable (flat, level ground free of obstructions).
• Providing access for our delivery team on the day of your event.
• Supervising the Equipment at all times during the hire period to ensure the safety of all users.
• Informing all guests of the rules and safety guidelines associated with using the inflatable.

1.5 Liability and Indemnity

The Hirer accepts full responsibility for the Equipment during the hire period. You agree to indemnify The Bounce House from any claims, damages, or liabilities resulting from the misuse or reckless use of the Equipment. The Hirer is responsible for any damages or injuries caused by improper use, failure to follow safety instructions, or unauthorized changes to the Equipment.

1.6 Force Majeure

The Bounce House is not responsible for any failure to deliver services or Equipment due to events outside of our control, such as severe weather conditions, natural disasters, government restrictions, or strikes. In these cases, we will attempt to reschedule or offer a full refund if the event cannot proceed.

1.7 Governing Law and Dispute Resolution

This Agreement is governed by the laws of [Insert Jurisdiction]. In the event of a dispute, we encourage you to first reach out to us directly. If the dispute cannot be resolved through communication, it will be handled through binding arbitration or mediation as per the laws of our jurisdiction.

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2. Damage Waiver Agreement

To offer peace of mind, The Bounce House provides a Damage Waiver that limits your liability for certain types of damage to our Equipment.

2.1 What’s Covered by the Damage Waiver?

If you choose to purchase the Damage Waiver, it covers minor damage such as small tears, stains, or scuffs caused by normal use. The waiver also covers accidental damage.

2.2 What’s Not Covered?

The following types of damage are excluded:

• Deliberate Damage: Any intentional or reckless damage caused by the Hirer or guests.
• Misuse: Damage from improper use, such as allowing more users than the recommended limit or allowing sharp objects on the Equipment.
• Weather-related Damage: Damage due to wind, rain, or other adverse weather conditions unless otherwise stated in our weather cancellation policy.
• Cleaning Issues: Excessive dirt, mud, or bodily fluids that cannot be cleaned will incur a cleaning fee. 

2.3 Cost of Damage

In the event of non-covered damage, the Hirer is responsible for the full cost of repairs or replacement. We will assess the damage and provide an estimate for the repair or replacement, which must be paid in full.

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3. User Agreement / Rules for Use

To ensure a safe and fun experience for everyone, we ask all users of the Equipment to adhere to the following rules:

3.1 General Safety Rules

• Only supervised children are allowed on the Equipment.
• Users must remove shoes before entering the inflatable.
• No sharp objects, glasses, or toys should be brought onto the Equipment.
• Food, drinks, or gum are prohibited on the inflatable to avoid messes and potential damage.
• No rough play such as pushing, shoving, or flipping is allowed.

3.2 Age and Weight Limits

Each inflatable has its own age and weight restrictions. Please refer to the product details for specific limits. Typically, our inflatables are suited for children aged 2–12, but some may have different guidelines based on their size and design.

3.3 Supervision

An adult supervisor must be present at all times while the inflatable is in use. The supervisor is responsible for ensuring that all users follow the rules and ensuring the safety of the children on the Equipment.

3.4 Behavior Expectations

• No climbing on the walls of the inflatable.
• No jumping on the entrance or safety steps.
• Ensure dry faces and hands before use (to avoid slips and stains).

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4. Delivery, Setup, and Takedown Agreement

We offer professional delivery, setup, and takedown services for all of our inflatables. Please review the following guidelines:

4.1 Delivery and Setup

Our team will arrive at the scheduled time to set up the Equipment. You must ensure that the setup area is clear of debris, sharp objects, and any obstacles. We require a flat, level area with access to a power source (if required) for the blower.

4.2 Access Requirements

Please ensure that there is clear access to the delivery location. If we need to navigate stairs, narrow pathways, or obstacles, please inform us beforehand so we can ensure proper delivery.

4.3 Takedown

Once your event has ended, our team will return to safely take down the inflatable. Please ensure the area is clear and that no items are left on the Equipment.

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5. Refund Policy

We strive to ensure that your event goes smoothly. However, we understand that things can change. Here’s our refund policy:

5.1 Full Refunds

You are entitled to a full refund if you cancel your booking at least 7 days before the event.

5.2 Partial Refunds

For cancellations made less than 7 days but more than 48 hours before the event, you will receive a 50% refund of your total booking amount.

5.3 No Refunds

For cancellations within 48 hours of the event, no refund will be given. This is due to the short notice, which impacts our scheduling and equipment availability.

5.4 Weather Cancellations

If adverse weather conditions (rain, high winds, etc.) prevent us from setting up or using the Equipment, we will offer you a full refund or the option to reschedule your booking. Cancellations due to weather will be determined by our team based on real-time forecasts.

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6. Event Liability Disclaimer

We take safety seriously, but accidents can happen. By booking with us, you acknowledge the following:

6.1 Assumption of Risk

All individuals using the Equipment do so at their own risk. The Bounce House is not liable for any injuries, accidents, or damages that occur during use.

6.2 Parental Supervision

Parents and guardians are responsible for ensuring the safety of children on the Equipment. Children must be supervised at all times.

6.3 Indemnity

The Hirer agrees to indemnify The Bounce House against any claims, actions, or damages resulting from the use of the Equipment, including but not limited to personal injury, property damage, or third-party claims.

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7. Social Media and Photography Policy

We love to see our customers enjoying their events! By booking with us, you agree to the following:

7.1 Photography and Video

We may capture photos or videos during your event for promotional purposes. If you do not wish to have your event featured on our social media or website, please let us know prior to the event.

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The Bounce House Hire Agreement