The Bounce House Privacy Policy

The Bounce House Privacy Policy

At The Bounce House, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, book services, or interact with us in any other way. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of personal information to provide you with our services, process bookings, and improve your experience. The information we may collect includes:

  • Personal Identification Information:
    When you book a service, we may collect your name, email address, phone number, billing address, delivery address, and payment details.

  • Payment Information:
    We use third-party payment processors to handle payments. Your payment details (credit card numbers, billing information, etc.) are securely processed and are not stored on our servers.

  • Usage Data:
    We may collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and other usage details. This helps us improve our website and services.

  • Communications:
    If you contact us via email, phone, or other forms of communication, we may retain these communications to respond to your queries, provide customer support, or follow up on bookings.

2. How We Use Your Information

We use your personal information to provide, manage, and improve our services. Specifically, we may use the information for the following purposes:

  • To process your bookings and manage your event.
  • To communicate with you regarding your booking, including confirmation, reminders, and changes.
  • To send you promotional emails or offers (with your consent).
  • To improve our website, services, and customer support.
  • To comply with legal obligations or respond to legal requests.

3. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical measures to protect it. Some of the measures we use include:

  • Secure payment gateways and encryption technologies to protect payment and financial information.
  • Limiting access to your personal information to authorized personnel only.
  • Regular monitoring of our systems to detect unauthorized access.

While we use industry-standard security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers:
    We may share your information with trusted third-party service providers (such as payment processors, delivery companies, and marketing platforms) who help us operate our business and provide services to you.

  • Legal Compliance:
    We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud or other unlawful activities.

  • Business Transfers:
    In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the business assets.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help us analyze website traffic and improve user experience. You can choose to accept or decline cookies through your browser settings. Please note that some features of the website may not work properly if you disable cookies.

6. Your Rights and Choices

As a user, you have the right to:

  • Access Your Data:
    You can request access to the personal information we hold about you.

  • Update or Correct Your Data:
    If your personal information is inaccurate or outdated, you can request to update or correct it.

  • Withdraw Consent:
    If you’ve given us consent to use your personal information for marketing purposes, you can withdraw your consent at any time.

  • Request Deletion:
    You can request that we delete your personal information, subject to legal requirements and business needs.

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.